Products can be returned within 14 days from the date of receipt of the products. The charge is borne by ELMA SA, in all cases in which the order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered regarding the type or quantity or in the event that upon delivery the item has a damaged package, completely or for the most part of or in the event that the item is found to be defective. In this case, the customer must either not accept the receipt of the product in the first place, or request its return, after consultation with ELMA SA. Products must be returned in the condition received by the customer. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. Retail Receipt, etc.) and its complete packaging. In the event of a return of the products, and on the condition that the products have previously been received and checked by ELMA SA, the refund to the customer will be made by canceling the credit card charge, (if the order has been made by Credit card) which will be done by ELMA SA or with a cash refund (in case the order has been made by depositing cash into a bank account). In the event that the products are returned damaged or incomplete, ELMA SA has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of the claim against the customer. Other types of returns other than those mentioned above will not be accepted.